Refund policy
Returns & Exchanges
At Art of Elements, every piece is poured, sanded and shaped by hand—slowly, intentionally, and with a whole lot of heart. We want you to feel the same connection to your piece as we did while creating it.
To keep things clear and simple, here’s how we handle returns and exchanges.
No Change-of-Mind Returns
Each board and artwork is crafted in small batches or made to order, which means we can’t accept returns or offer refunds for change of mind.
Please choose thoughtfully, and reach out if you need guidance—we’re always here to help you find the right piece.
If Your Piece Arrives Faulty
On the rare chance your order arrives damaged or faulty, we’ll make it right.
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Get in touch within 7 days of receiving your piece.
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Include a few photos so we can assess what’s happened.
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Once confirmed, we cover all return shipping.
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We’ll send you a replacement as soon as possible. If your piece was one-of-a-kind and can’t be recreated exactly, we’ll work with you on the best solution- replacement, store credit or a refund as required under Australian Consumer Law.
Personalised & Custom Orders
All personalised and custom pieces are final sale, as they’re created especially for you.
If they arrive faulty, of course, we’ll replace them.
Your Rights
Nothing in our policy affects the rights you have under the Australian Consumer Law. You’re entitled to a repair, replacement or refund for major issues or defects. Please remember each of our pieces are handmade and may have minor (perfectly imperfect) imperfections.
Packaging & Returns
If we’ve organised a return, please send your piece back securely packaged so it’s protected on its journey home. We’ll take care of the shipping costs for any approved faulty items.